Frequently Asked Questions – FAQ
General Questions
What products does beautyloveyou offer?
At beautyloveyou, you will find carefully selected skincare products as well as digital health and wellness guides. Our digital content covers topics such as skincare, haircare, well-being, and practical, everyday ways to support a healthy lifestyle.
What is special about beautyloveyou?
beautyloveyou combines practical care recommendations with many years of experience in the field of naturopathy and Traditional Chinese Medicine. Our goal is to make skincare and haircare understandable, practical, and as easy as possible to integrate into everyday life.
Are the skincare products and guides suitable for all ages?
Many of our offerings are specifically aimed at adults aged 40 or 45 and older. You can find the exact target group and usage information on the respective product page. However, some content may also be helpful for younger adults.
Questions about skincare products
How do I find the right skincare product?
Please read the product description, usage instructions, and information regarding the recommended skin type. Consider whether your skin tends to be dry, oily, sensitive, mature, or prone to blemishes.
If you have a skin condition or are unsure if a product is suitable for you, please seek medical or dermatological advice before use.
How do I use the products correctly?
The exact application instructions are provided on the product page and on the packaging. Use a product only in the recommended amount and frequency. A larger amount does not automatically lead to better or faster results.
Should I perform a skin compatibility test before the first use?
Yes, especially if you have sensitive skin or are prone to allergies, a compatibility test is advisable. Apply a small amount to a limited area of skin first and observe it according to the usage instructions.
If you notice significant redness, burning, itching, swelling, or other unusual reactions, wash the product off and do not use it further.
Can I combine different active ingredients?
Not all active ingredients should be used simultaneously or in high concentrations. Retinoids/retinol, acids, peels, and highly concentrated Vitamin C products in particular can irritate the skin.
Introduce new active ingredients gradually and do not use several intensive products simultaneously if you are not yet familiar with their tolerance.
When can I expect to see initial results?
This depends on the product, the condition of your skin, and the regularity of use. Improved hydration can sometimes be visible relatively quickly. Changes in skin texture, fine lines, or pigment spots often require several weeks.
beautyloveyou does not promise guaranteed results. The efficacy and tolerance can vary from person to person.
Are the products also suitable for sensitive skin?
Please note the information on the respective product page. The description "for sensitive skin" does not mean that intolerance is completely excluded. Therefore, always check the ingredient list before use and perform a compatibility test if necessary.
Can I use the products during pregnancy or while breastfeeding?
Some cosmetic active ingredients may not be suitable during pregnancy or breastfeeding. If in doubt, please consult your doctor or another qualified professional and present the full ingredient list of the product.
What should I consider in case of allergies?
Check the full ingredient list before purchase and before each use. Do not use a product if you are allergic to any contained substance or have reacted to it in the past.
In the event of a severe allergic reaction, significant facial swelling, or breathing difficulties, immediate medical help is required.
How do I store skincare products correctly?
Store products according to the instructions on the packaging. Generally, protect them from direct sunlight, heat, frost, and moisture. Seal the packaging carefully after each use and discontinue use if there is a noticeable change in smell, color, or consistency.
How long can I use an opened product?
Look for the open jar symbol on the packaging. A specification such as "6M" or "12M" means that the product can normally be used for six or twelve months after opening, provided it has been stored correctly.
Questions about digital guides
What is a digital guide?
A digital guide is an electronic file, for example in PDF format. You will not receive a printed book and there is no delivery by post. After purchase, you can download the file and read it on a computer, tablet, or smartphone.
What topics do the digital products cover?
Depending on the title, the guides deal with skincare, haircare, nutrition, sleep, stress, general well-being, or other health topics. You can find the exact list of topics in the respective product description.
How do I receive my digital guide?
After successful payment, you will normally receive download access via the order confirmation or a separate email. Please also check your spam or promotions folder.
If the email has not arrived after one hour, please contact us at hohesg@yahoo.com.
How long is the download link valid?
You will find the download link in your order confirmation email. We recommend that you download the file directly after purchase and save it to your own device.
Am I allowed to print the digital guide?
Yes, you may print the purchased guide for your personal use. Sharing, publishing, reproducing, editing, or reselling to other persons is not permitted without our express permission.
May I share the guide with family members or friends?
No. The purchase entitles you, in principle, only to personal use by the person who made the purchase. Please do not forward the file or make it publicly available.
Can I return a digital guide?
Special withdrawal rules apply to digital content. The right of withdrawal may expire as soon as provision or downloading has begun, if you have previously expressly consented to the immediate start and have acknowledged that you thereby lose your right of withdrawal.
Your statutory rights in the event of a faulty or undelivered file remain unaffected. Further details can be found in our cancellation policy.
What should I do if the PDF file will not open?
First, check whether the file has been fully downloaded and whether a current program for opening PDF files is installed on your device. If necessary, try downloading it again using a different browser or device.
If the problem persists, please write to us at hohesg@yahoo.com and include your order number.
Do the digital guides replace medical advice?
No. Our guides are intended for general health, care, and consumer information. They do not constitute an individual diagnosis, treatment, or medical advice and do not replace a visit to a doctor.
In the case of persistent, severe, or sudden symptoms, as well as noticeable skin or hair changes, you should seek medical examination.
Ordering and Payment
Which payment methods are offered?
The currently available payment methods will be displayed during the checkout process. Depending on the shop settings, these may include, for example, credit card, PayPal, Klarna, Apple Pay, Google Pay, or Shopify Payments.
Are the prices listed final prices?
The prices stated on the product pages include the statutory sales tax, if applicable. For physical products, shipping costs may also apply. These will be displayed before the order is completed.
For deliveries outside the European Union, additional import duties, customs, or taxes may apply.
Can I change or cancel my order after it has been placed?
Please contact us as soon as possible. As long as an order has not yet been processed or shipped, we will try to accommodate your request for changes. However, there is no entitlement to subsequent changes.
For digital products, cancellation may no longer be possible once the download has been provided or started and the legal requirements for the expiration of the right of withdrawal have been met.
Shipping and Delivery
Which countries do you ship to?
We currently ship to the EU; digital products are available worldwide.
Digital products are not sent by post and can basically be downloaded, provided that the purchase is offered from the respective country.
How long does shipping take?
The standard delivery time is 2–3 working days within Germany and 4–7 working days to other EU countries. Delays may occur on weekends, public holidays, during high order volumes, or due to circumstances with the delivery service provider.
What are the shipping costs?
Shipping costs depend on the country of delivery, order value, and shipping method. The exact amount will be displayed in the checkout before you complete your order.
There are no shipping costs for products that are exclusively digital.
What can I do if my order arrives damaged?
Please photograph the damaged packaging and the product and contact us immediately at hohesg@yahoo.com. Include your order number. Please do not dispose of the product or packaging until we have informed you whether they are still required for processing.
What can I do if my order has not arrived?
First, check the shipment tracking and the delivery address provided with your order. You may also want to check with neighbors or a collection point.
If the shipment still cannot be located, please contact us at: hohesg@yahoo.com
Returns, Withdrawal, and Complaints
Can I return skincare products?
For goods purchased online, there is generally a statutory right of withdrawal. Please refer to our cancellation policy for details on deadlines, requirements, return shipping costs, and the procedure.
For sealed goods that are not suitable for return due to health protection or hygiene reasons, the right of withdrawal may be excluded after the seal has been removed. However, this only applies if the legal requirements are actually met.
Can I return cosmetic products that have already been opened or used?
That depends on the type of product, the packaging, and the legal requirements. Therefore, only remove any hygiene seal if you intend to keep the product.
Your statutory rights regarding defective, damaged, or incorrectly delivered products remain in effect.
What happens in the case of a defective or incorrectly delivered product?
Please contact us with your order number, a description of the problem, and—if possible—meaningful photos. We will examine the case and inform you of the next steps. Your statutory warranty rights remain unaffected.
How can I declare a withdrawal?
The exact procedure and the applicable deadlines can be found in our separate cancellation policy. There you will also find the correct contact address and the legal model withdrawal form.
Contact
How can I reach customer service?
You can reach us at:
Email: hohesg@yahoo.com
Business hours: Monday to Friday 10:00 a.m. – 6:00 p.m.
Please always include your order number when inquiring about an order.