Refund policy

How long do I have to make a return?

14 days after order is marked as delivered in the tracking page.

How do I make a return?

Within 14 days after receiving the order, if you are dissatisfied with it and you want to return any item, please contact our Customer Care Team by email hohesg@yahoo.com to begin the process, stating:

1. The order number.
2. The items name you wish to return.
3. The reason for return.

Our Customer Care Team will review your case and send you all the instructions. The procedure is very simple.
For returns by standard shipping, please note that with the Portuguese customs restrictions it´s essential that you provide us the tracking number of your return to guarantee that it´s cleared as a return and no taxes are applied.
Once it arrives to our facilities, the item(s) will be refunded maximum in 7 working days.

Important note: We do not work with exchanges, only returns.
  • Returnable Items
- Products unopened, unused and sealed in their original packaging, including the    protective cellophane or labels (if any);
- Faulty items damaged/broken during transportation;

  • Non-returnable items

-Sealed skincare or cosmetic products once the hygiene seal has been removed     after delivery, for reasons of hygiene and health protection, in accordance with  Section 312g (2) No. 3 of the German Civil Code (BGB).

-Products sold at a discounted price due to a limited remaining shelf life (near-   expiry products), unless they are defective.

-Products that have been opened, used, altered, or damaged after delivery.

-Return requests submitted more than 14 days after the date of delivery.


Return Shipping Fees

1. Shipping fees to return the items are at the customer's own expense - (excluding situations of wrong/damaged/faulty items).
a) Return by Standard Mail: Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest and registered (with tracking) airmail method that is available. You need to provide us the return tracking number. 
b) Return by DHL or UPS: Please contact us to hohesg@yahoo.com, so we can send you the payment instructions and schedule the return with the courier.
2. If German customs charges a return fee, we will not clear the customs and they will send the package back to the sender. Our customer service team will explain the procedures for avoiding charges.


How and when will I get my refund

When the seller receives a return, please refund it automatically immediately

Refunds can be made in the following situations

    • Canceled orders (before shipment);
    • Orders returned by postal services (unclaimed or refused on delivery attempt);
    • Returns (returnable items);
    • Validated complaints of damaged, wrong, missing or expired products reported in a maximum of 14 days after order's delivery. Complaints of
    • allergic reactions to a products as well as unsatifaction with the results of the application of a products are not elegible for refunds.

Return & Refund Policy for Digital Products

Due to the nature of digital products, all sales are final once the download or access has begun.

By completing your purchase and requesting immediate access to the digital product, you expressly consent to the immediate performance of the contract and acknowledge that you thereby lose your statutory right of withdrawal in accordance with applicable EU and German consumer protection laws.

If you experience technical problems accessing your purchase, please contact our customer support. We will be happy to assist you.