Widerrufsrecht
How long do I have to make a return?
15 days after order is marked as delivered in the tracking page.
How do I make a return?
Within 15 days after receiving the order, if you are dissatisfied with it and you want to return any item, please contact our Customer Care Team by email hohesg@yahoo.com to begin the process, stating:
1. The order number.
2. The items name you wish to return.
3. The reason for return.
2. The items name you wish to return.
3. The reason for return.
Our Customer Care Team will review your case and send you all the instructions. The procedure is very simple.
For returns by standard shipping, please note that with the Portuguese customs restrictions it´s essential that you provide us the tracking number of your return to guarantee that it´s cleared as a return and no taxes are applied.
Once it arrives to our facilities, the item(s) will be refunded maximum in 7 working days.
Once it arrives to our facilities, the item(s) will be refunded maximum in 7 working days.
Important note: We do not work with exchanges, only returns.
- Returnable Items
- Products unopened, unused and sealed in their original packaging, including the protective cellophane or labels (if any);
- Faulty items damaged/broken during transportation;
- Non-returnable items
- Products purchased in promotion for nearing expiry date;
- Open, used products;
- Any issue with the products detected after the 15 days of being delivered have passed.
Return Shipping Fees
1. Shipping fees to return the items are at the customer's own expense - (excluding situations of wrong/damaged/faulty items).
a) Return by Standard Mail: Please consult your local post office to confirm the actual return shipping fee. We advise you use the cheapest and registered (with tracking) airmail method that is available. You need to provide us the return tracking number.
b) Return by DHL or UPS: Please contact us to hohesg@yahoo.com, so we can send you the payment instructions and schedule the return with the courier.
b) Return by DHL or UPS: Please contact us to hohesg@yahoo.com, so we can send you the payment instructions and schedule the return with the courier.
2. If German customs charges a return fee, we will not clear the customs and they will send the package back to the sender. Our customer service team will explain the procedures for avoiding charges.
How and when will I get my refund?
Refunds can be made in the following situations:
- Canceled orders (before shipment);
- Orders returned by postal services (unclaimed or refused on delivery attempt);
- Returns (returnable items);
- Validated complaints of damaged, wrong, missing or expired products reported in a maximum of 15 days after order's delivery. Complaints of allergic reactions to a products as well as unsatifaction with the results of the application of a products are not elegible for refunds.